Director of Support Services

The organisation

HiiL (The Hague Institute for Innovation of Law) is a social enterprise devoted to user-friendly justice. That means justice that is easy to access, easy to understand, and effective. HiiL will ensure that by 2030, 150 million people will be able to prevent or resolve their most pressing justice problems. HiiL does this by stimulating innovation and scaling what works best. People at HiiL are friendly rebels focused on concrete improvements in the lives of people. Data and Evidence are central in all that HiiL does.

Each year approximately one billion people across the world experience legislative issues and challenges. Some 76% has insufficient opportunities to reach a favourable solution or feels mistreated. For HiiL this percentage is unacceptably high.

Strategy HiiL’s mission: ‘By 2030, 150 million people will be able to prevent or resolve their most pressing justice problems’.

HiiL has seen substantial growth over the past years and will continue to expand for years to come. The organizational processes and structures that were well suited to yesterday’s challenges often prove insufficient to support new demands. In addition, key employees may lack the skills needed to cope with the additional complexity that growth brings. Well-defined organizational structures establish the roles and norms that enable growing companies to get things done.

The position

We are looking for an experienced Director of Support Services, who will steer HiiL in making the growth transition and put in place the necessary structures, processes, and culture to make it happen. Soon, HiiL will become a mid-sized social enterprise operating internationally in various countries and partnerships, the strengthening of the professionalism of HiiL becomes a vital element. The internal need to specialize knowledge, develop competencies, set values and preach accountability is now an imperative and therefore part of this role. He/she will work closely with the CEO.

He/she will supervise the following departments:

• Finance & Reporting
  • Run Budget Cycle; Financial Reporting (weekly/monthly); Project Reporting (weekly/monthly); Approval project budgets; Project landing forecast reporting; Annual audit, purchases and invoices, cashflow etc.
• HR
  • Manage the HiiL staff resource base; Procedures; Recruitment; Onboarding; Retention; Absenteeism; Out Counseling; Talent and Succession Management, People Development, Performance and Reward Management; Organizational Development
• Staffing
  • Based on project proposals and budgets allocate resources; Manage resource availability and productivity; Pro-actively manage overall resource levels and capability availability
• Process Excellence & IT
  • Map HiiL best-in-class processes; Anchor the HiiL way of working; Source and develop tools and IT systems
    • Knowledge sharing processes & procedures
• Communication
  • Manage the HiiL communication message (internal and external, off and online)
• Security
  • Conduct proactive risk assessments; Provide staff with security advise; Ensure staff security

Candidate profile

The ideal candidate is a true professional in his/her areas of responsibility. He/she has proven successful change experience in a complex, international and above all professional organization. Experience in the sector is a plus but not a must. In fact, expertise in more business orientated companies can be a benefit.

In combination with the above mentioned, the personality of the candidate is the most important factor. He/she has to match with the HiiL culture, where change is a must, but always with respect towards the heritage and ideology of the organization.

• Educated to degree level (preferably economics, business or HRM) or equivalent
• Has 10+ years of proven experience, with combined Financial and HR responsibilities
• Has experience in contributing to the Management Team
• Proven experience in guiding Support Staff in the transition from a small business to a mid-sized company
• IT savvy
• Having worked in an environment servicing various international stakeholders is a plus
• Having worked in international and dynamic environments is a plus
• Excellent English is a must and a good understanding of French is a plus

Candidates considering part time working (4 days/week) are preferred and welcome to apply.

Interested?

You are invited to apply for this position by sending your resume and motivation through the form below.