Services Executive Achmea

For our client, a global software company, we're looking for a Services Executive .

Services and IT helps customers realize their potential through accelerated adoption and productive use of Technologies. We attract exceptional people that are passionate to serve customers and are trusted advisors of the companies' technology.

The purpose of this job is to drive and grow the Services business in alignment with the set Services strategy by only focusing on Major customers. As such the Services Executive is accountable for the services revenue quota, technology vision and delivery oversight of his/her assigned portfolio of the accounts.

The SE will:

Own the overall Services account relationship with the customer/s (external focus) and therefore need to:

• drive forward the services business and revenue opportunities, 
• develop new and build deeper and strategic relationships in the account base,
• ensure optimal product penetration and exploitation. 

Act as the catalyst between the Sales Account Team and the Services organization (internal focus) and is ultimately accountable for:

• driving a pipeline of consulting and support opportunities that generate services revenue and profit,
• support the sale and deployment of the companies' software.

Report into the Enterprise Services organization.

• Be accountable for implementing the Services Lines strategy at the senior account level, via account planning and pipeline management activities.

Description of Role/Responsibility
Business results this position is accountable for, key initiatives and challenges facing this position:

• Attainment of quotas through Direct Billed and Services Attached revenue for  Consulting and Premier
• Plan and build a sustainable and profitable Services pipeline through global account planning process.
• Backlog tracking and oversight
• Enables tactical (short term) and strategic (medium to long term) customer opportunity alignment and execution
• Engage customers and partners to successfully implement specific customer solutions
• Establish, manage and maintain Customer and required Partner relationships 
• Ensures services offerings and product penetration through well defined and executable account plans and strategies leading to business growth and higher account intensity. 
• Accurate orchestration, execution and tracking of the sales process - opportunity identification through closure
• Oversee Services Delivery Management on engagements
• Ensure that Customer Satisfaction levels are high and well maintained with regards to all Service Delivery 
• Provides Services sales guidance to less experienced or newly hired team members
• Works independently, clearly articulates customer requirements, and develops appropriate deals with minimal guidance and oversight from senior team members

Qualifications
Education, experience and skills required for this position

• 8-10 years of related experience, e.g. complex it-services/projects
• Bachelor’s Degree (B.S./B.A.), MBA or Master’s Degree
• Field of Study: Engineering, Information Technology, Marketing and Sales
• Professional Training and Certification:
• Customer Relationship Management
• Value-based Selling / Consultative Selling
• Technical Sales Fundamentals
• Account Planning and Strategies
• Enterprise Architecture Fundamentals 
• Project Management Fundamentals 
• ITIL Essentials/Foundation Certificate 
• Account Services Executive Certification

Knowledgeable in all or most  of the areas in the IT management  life-cycle (Strategy, Planning, Architecture, Human Performance Management, Management and Administration, Governance and Strategic Relationships, Capability development, Change Administration, Service Delivery, Customer Service Management)
 

Interested?

Please apply by using the form below, including your CV.