Training Manager (m/f)

Hays is one of the world's leading personnel service providers, concentrating on the recruitment of specialists - whether for project work, for permanent positions or for temporary assignments. In Germany, Austria, and Switzerland, more than 600 top international companies rely on our quality-assured processes when they are looking for experts. For our customer we are seeking a Training Manager.

Your Duties:

• Responsible for providing the training and documentation necessary for customers and technical training for CS employees (service engineers and service technicians.)
• Manage a team of technical writers and trainers
• Training and documentation for specific project
• To define the training concept for each specific project
• Present internally and to the customer the training concept
• Provide a training roadmap based on detail analysis of the needs (by location, by module and by role)
• Manage and coordinate the delivery of the training
• Report training progress (KPIs)
• Define with technical team the end-user’s documentations to be provided
• Manage documentation, from creation to validation to versioning and obsolescence
• Manage the delivery of the documentation
• Manage a team of trainers and technical writers
• Define global training and documentation approach and templates for Customer Service, in accordance with Corporate guidance
• Manage external suppliers (printers, translators, sub-contractors), for identification to qualification and normal operation
• Act as QA and review training material and documentation to ensure consistent quality is delivered

Candidate profile

• Proficient in English and french
• Proficient with Microsoft Word, Excel, PowerPoint, Project and Visio experience in a comparable position
• Bachelors degree or equivalent working experience in Engineering
• Be able to adapt to a changing environment
• Demonstrate ability to effectively interact with client organizations at multiple levels
• Technically comfortable with the software technologies
• Customer oriented and able to work under pressure and flexible

Interested?

You are requested to apply to this position by using the form below.