Director of Fulfillment and Distribution - EMEA

The organisation

Founded in 1913, the company has put in major efforts in recent years to expand its product range, helping create a change in how we store and consume food. During the pandemic, Stanley’s appealing and handy products became immensely popular for camping trips or hikes. And thanks to social media, Stanley’s slickly designed and sustainable drinkware and containers have gained additional traction. Stanley’s omnichannel business model has allowed its sales to grow exponentially, with a recent expansion into soft goods, such as backpacks and cross body bags. No surprise, then, that Stanley and has been doubling its annual revenue every year since 2021. And they are on track to keep doing so for the foreseeable future.

To achieve this fast growth, Stanley focuses on its core strengths: innovation and sustainability. Product lines and new designs are added, such as the line of products in vibrant colors to appeal to a variety of demographics. Stanley’s sustainability proposition focuses on creating products that last a lifetime, from recycled materials and wrapped in paper packaging.

The globally operating brand, owned by HAVI, has its headquarters in Seattle, with a growing regional team in Amsterdam and additional locations such as Shanghai and Rio de Janeiro. The global Supply Chain organization consists of Supply Chain Planning, Sourcing, Manufacturing, Transportation, Fulfillment, and Quality. The Director of Fulfillment and Distribution EMEA will be a key member of the global fulfillment operations organization.

The position

The Director of Fulfillment and Distribution EMEA oversees all e-commerce fulfillment, retail customer distribution, inventory management, and reverse logistics for the region. In doing so, they play a crucial part in setting up the EMEA fulfillment and distribution organization for success.

In the short term (one to two years), Stanley’s fulfillment and distribution strategy focuses on growth and expansion readiness. For the longer term (five years), the company will continue to focus on efficiency from the perspective of cost-saving and becoming the world’s most efficient fulfillment organization.

“This person has an entrepreneurial mindset and is keen to identify and seize opportunities for continuous improvement, always eagerly collaborating with cross-functional teams across the company. As one of the key figures in the global supply chain organization, this person is also an important (indirect) leader and motivator for the other members of the organization.” – Thomas Ondraczek, Senior Director Global Fulfillment Operations

Tasks & responsibilities

The Director of Fulfillment and Distribution EMEA will first and foremost build the organization – and the team – that is needed to ensure best-in-class fulfillment operations within the next few years. This requires strategic thinking: what roles are needed and what structures should be in place to facilitate Stanley’s high growth numbers from an operational perspective? Experience with leadership, organization-building, and process design are important criteria for success.

In addition, the Director of Fulfillment and Distribution EMEA will develop and implement strategies based on analysis of the right performance metrics with an eye on customer satisfaction. They will lead all aspects of B2B and D2C fulfillment execution, set performance goals for third party providers, and track and analyze the relevant metrics to ensure all partners meet data-driven targets.

This person will also identify new opportunities for continuous improvement and scalability. They will align systems, tools, and business processes with strategic objectives and customer-centric goals, in collaboration with the relevant teams, such as Technology, Finance, Supply Chain, Marketing, and Sales. They will use data-driven business and performance insights to inform the Fulfillment roadmap and measure operational performance.

The Director of Fulfillment and Distribution EMEA will, lastly, lead the regular budgeting and forecasting exercises for this part of the organization.

Candidate profile

The right candidate for this role has ample experience in building a team and optimizing an international, omnichannel distribution and delivery organization with emphasis on 3PLs. They have the seniority and executive presence to not only build and lead the team on the ground and work effectively with colleagues in other regions, but for instance also to reach strategic goals in negotiations with vendors. They are of key importance in ensuring a flawless customer experience and service – while driving continuous improvement in Stanley’s fulfillment and distribution operations.

Requirements:

• Over 15 years of experience
• Of which at least 8 years in people management roles
• In supply chain for omnichannel sales
• With a focus on fulfillment, distribution, and working with 3PLs
• Within international B2C and e-Commerce organizations
• Collaborative leader

Interested?

Stanley is working with Top of Minds to fill this vacancy. You are invited to apply for this position by following the link below.