COO (member MT)

The organization

Marketleader in online payment solutions. The organization is a leading Dutch Payment Services Provider, specialized in billing and payments for companies and online payments for online retailers. The organization focuses on medium-to-large merchants, serving over 5000 merchants within different industries. The ambitions of the organization is to become a full-service PSP, able to develop tailor-made solutions for its merchants and to be presented internationally.

The position

The Chief Operations Officer (COO) will lead the internal department which consists of technical support, front office and back office. These departments are led directly by an operational manager. As a result of the ambitious growth strategy, the operational departments will also rapidly grow the coming years, in both the Netherlands as abroad. In addition to this the COO will support and manage new initiatives in the field of international operation, wholesale operations and data analytics. Overall the COO is responsible for pro-actively managing the internal organization, ensuring scalability of the operation in view of the strategic development of the organization. 

Tasks & responsibilities

• Responsible for operations;
• Leadership in organizational development to maximize the strength and efficiency of the organization;
• Professionalize the operations to high standards, defined processes, operational excellence;
• Overall coordination of the implementation of strategic projects (international expansion, acquisition and product development);
• Pursue Operational optimization including further automation of onboarding and internal processes;
• Launch Data Management and Analytics, including KPI measurement;
• Implement new technologies in the operation;
• Provide detailed performance reports.

As a COO you are part of the Management Team, consisting of the CEO and 4 other members (CFO, CRO, CCO and CTO). You will be reporting to the CEO.

Candidate profile

For this unique executive board position, the organization is searching for an ambitious leader with a clear vision. The ideal candidate is energetic, innovative, result driven and has a strong sense for operations. You are characterized by a real can-do attitude. On the other hand, he/she is well aware of the sensitivity and integrity that is required to work in a regulated environment. The COO is accessible and pragmatic, which suits the size and culture of this midsize organization. He/she has an authentic personality, is a people manager and has the right coaching skills to motivate people and to inspire them to perform to the best of their ability. The COO creates a basis of safety, respect and trust. 

Requirements:

• HBO/University-level education;
• A minimum of 5 years’ experience in an operations management position with overall responsibility, preferably as COO;
• Experience in regulated companies;
• Experience in payments-oriented companies (banks, PSP, acquirers);
• Entrepreneurial mindset with successful track record in growing companies;
• Proven managerial skillset in IT/Operations;
• Experience with acquisitions/integrations;
• Experience in working with private equity is a pre;
• Native in Dutch and fluent in English (other European language is a plus).

The offer

Competitive compensation package including participation plan.

Interested?

You can apply to this position by using the link below. For more information please contact Quaestus Executive Leadership, Katinka ten Ham, Office: + 31 (0)73 615 47 00.