European Service Manager

Organization:

Diversified global industrial organization.

The role:

The European Service Manager directs, plans and organizes the services in a cost effective and efficient manner and has two distinct roles: a) Industrial Automation (IA) Services for the Netherlands and b) IA Services for Europe. The European Service Manager reports to the Vice President IA Delivery & Services. 

Tasks NL-Services:

• Defines and implements the Services strategy in line with global directives and business goals;
• Assesses and optimizes the services, programs and operational standards compliant with the strategy;
• Directs and supervises the services department(s) in the European headquarters;
• Contributes to optimize the services process while eliminating waste;
• Improves services procedures to achieve competitive Total Life Cycle Solutions;
• Supports contract negotiations and contract management, including services for multi-disciplinary Services Maintenance contracts and Life Cycle Services Automation Contracts;
• Drives and supervises migration, modifications, safety and other services related projects;
• Contributes actively to and leads standardization programs;
• Takes the lead in services cost reduction programs;
• Builds equipment and resource supplier relationships and supports the sales management;
• Provides staff coaching and training as well as their professional development plans;
• Ensure adequate staff or contractor levels to execute maintenance, modifications, migration, customer support and other Service functions;
• Participates in and contributes to the organizations global services program;
• Continually monitors and adjusts execution models to enhance the departments’ efficiency, growth and profitability;
• As Senior member of the Delivery & Services Management Team, promote the values, direction and customer centric approach of the department. 

Tasks Europe Services:

• Develop standard service practices and guidelines as well as procedures to ensure a high quality and universal approach to customers.
• Direct the Service departments to follow the developed service strategies;
• Initiate, develop and execute the Regional Service Managers events;
• Develop Global strategy together with Regional Maintenance Managers and within the framework set by the organization’s Headquarters;
• Support and develop other events like Delivery & Services conferences.

Requirements:

• Senior Management experience in Industrial Automation Services (15+ years’ experience) in an international environment;
• Experience and ability to develop people must be demonstrable;
• Excellent tactical and analytical abilities;
• Ability to create and maintain good customer, supplier and subsidiary relationships at Managing Director level;
• Must enjoy working in and with teams;
• Entrepreneurial attitude is essential.
• Must be proficient in the Dutch and English languages.

Remuneration:

Excellent remuneration package.

Interested?

You can apply to this position by using the form below.