Head of Customer Service & Operation

The organisation

Danish FinTech company, is a leading international provider of banking and accounting services assisting small businesses across Europe and the US with tax preparation services and admin software.

Their key stats:

• 300,000+ Users
• 182,000+ Customers
• 200+ Employees
• Operating in 10 countries
• EBITDA Run Rate $10M+
• $30M+ in Revenue
• Invested in by Luxor Capital, InvestCorp, Rabobank among others
• $32B TAM

Their 4 main products include a cloud-based business admin & accounting software, business banking, financing for SMEs, and a marketplace to connect business owners with accountants.

Through their high-end digital tools, products, and services, we aim to build the best ecosystem around the financial needs of small businesses, reduce their administrative tasks, and enable them to focus on their core deliverables. With all their product offerings they are currently serving 182,000+ customers internationally.

The position

As a Head of Customer Service for Denmark, your role includes

• Execution of the strategy and leading the team in Denmark, Sweden and Finland.
• Lead a team of 1 Team Lead, 3 full timers, 6 part timers
• Develop & deliver training programs to enhance the skills and knowledge of the CS&O team
• Monitor and report on KPIs and goals
• Create, optimize, and drive processes
• Escalation and crisis management (in the Nordic space)

The role does have 50/50 hands on requirement. Specially during high season.

Ideally you know accounting law in Denmark, worked with accounting software.

Customer service happens via chats, emails and call. System is Intercom.

Candidate profile

3 main criteria:

• Danish language at a professional level
• Bookkeeping / Accounting experience
• Customer Service experience, leading a team.

The offer

•  Great base salary, ranges will be disclosed in with Nobel Recruitment
•  Hybrid work format. 3 days office / 2 days home
•  Private Healthcare
•  Pension 5%
•  Laptop
•  Company discounts, benefits, gift cards
•  Lunch scheme
•  Snacks and refreshments in the office
•  Parental leave scheme
•  Team events

Interested?

You can apply for this position by using the link below.