Interim Customer Excellence Lead

The organisation

With a growing presence in cardiology, oncology, and women's health, Philips operates in the areas of Imaging Systems, Patient Care & Clinical Informatics, Home Healthcare and Customer Services. Philips combines its clinical expertise and human insights to create innovative solutions across the continuum of care, in partnership with clinicians and our customers, to provide better value and expand access to care for millions. Our teams are working hard every day to improve patient outcomes all the way from disease prevention and screening to diagnosis, treatment, therapy monitoring, and disease management. Irrespective of whether the care cycle takes the patient from doctor's office to hospital or hospital to home, or simply from one medical department to another, Philips Healthcare's unique medical solutions are designed to optimize the quality and flow of patient information and clinical decision-making.

The position

In this position you will define, live and spread the Customer Excellence Culture in Supply Chain of Philips.

Tasks & responsibilities

• Own the Global OTIF (on time in full term) - KPI
• Drive team of customer collaboration managers in the markets to ensure they collectively deliver on our customer excellence/fill-rate ambitions
• Own the framework that defines the Supply Chain service per customer segment
• Own the Customer Excellence Roadmap
• Own the on-time completion and realized ROI (performance/cost) of defined projects

Key areas:

• Responsible for strategic direction of customer excellence in the Supply Chain
• Own the framework that defines the Supply Chain service offering per customer segment and manage and monitor adherence to it
• Take full ownership of the global OTIF, including reporting on progress globally to higher management, alignment with key contributors and coordinating improvements to reach the required target level.
• Closely connect with relevant roles in the end2end supply chain impacting service levels, such markets, business, Supply Centres and Order Managers.
• Make OTIF (Fill Rate, cOTTR) reporting available (incl. slide- and dice opportunities) for all stakeholders involved in fill rate performance
• Define, live and spread a Customer Excellence Culture in Supply Chain (guiding principles for behaviour) for all SC employees to put customer first
• Helps structure the logistics rebate definition as part of the commercial policy and ensure implementation across all customer segments.
• Drives performance through the application of continuous improvement by applying LEAN and problem-solving approach.

Candidate profile

Knowledge & critical experiences

• Bachelor or Master degree
• 10 years of Supply Chain related experience
• Experience in an operational Supply Chain Management role with strong and close connection to customers
• Project Management experience, strong track record of implemented projects with realized ROI

Required competences :

• Lean: CI Practitioner
• Customer first mindset
• General Project Management basics
• Strong communicator and negotiator
• Quality always mindset
• Business Performance Management
• Experience in Integrated Supply Chain Management
• Knowledge of End2end Supply Chain process, including understanding of S&OP, S&OE and order management
• Logistics Management
• Analytically strong, able to balance cost vs benefit
• Data savvy
• Ability to build strategic business plans

The offer

There are 2 options:

• YER contractor/detachering: salary max. € 105.000 per year
• Freelance: hourly rate max. €85

Interested?

You can apply to this position by using the link below.