Regional Operations Manager

The organisation

AniCura is one of Europe’s leading providers of high-quality veterinary care for companion animals. AniCura was born out of the idea that sharing resources creates opportunities for better veterinary care. The company was established in 2011 as the first merger of companion animal hospitals in the Nordic region.

AniCura offers a wide range of high-quality medical services covering preventive and basic health care as well as advanced diagnostics, internal medicine, intensive care, surgery and orthopaedics. AniCura also provides rehabilitation, physiotherapy and dietary advice and offers selected pet food and care products.

AniCura is present at 400 European locations and creates peace of mind for pet owners through excellent access and patient safety. Every year, AniCura’s 9.500 employees attend to more than 3.3 million companion animal patients. AniCura is a trusted training and referral body. Nowadays, AniCura is part of the Mars Petcare Group.

Anicura’s ambition is to provide the highest quality of care available. Their work around medical quality development is extensive, and they invest in education, research, and equipment. Employees at AniCura are pet owners committed to improve quality of life for companion animals. At AniCura, pets are treated with compassion and respect. Pet owners and referring veterinarians should always experience a best in class service. Each year, more and more pet owners visit AniCura and their customer satisfaction is high.

AniCura provides modern, high-quality veterinary care for pets at 400 European locations. Theye operate in a decentralised organisation where decisions are taken close to patients and customers. Based on their common values, each AniCura clinic operates independently and is led by a Practice Manager.

Each AniCura clinic is part of a country organisation with a Country Manager and a small team to support the clinics in their development. AniCura’s head office is located outside Stockholm and employs companywide functions within for example veterinary medicine, HR and procurement.

The local management at each clinic is supported by the following companywide management teams.

• AniCura's Scientific Council was instituted in 2013 and is tasked with supporting their practices with regards to evidence-based care, quality assurance and research strategy. The council also reviews research applications and allocates funds from AniCura's Research Fund;
• AniCura’s General Management provides the strategic, tactical and operational support necessary to achieve their vision of shaping the future of veterinary care;
• AniCura's Board is appointed by the owners and concentrates on long-term strategic initiatives and overall direction.

Since 2015, AniCura is also established in the Netherlands. Anicura HQ is based in Amsterdam. In the Netherlands, AniCura is the market leader in veterinary care with approximately 100 clinics, more than 1250 employees and a market share of more than 16%.

The network is expanding rapidly and the expectation for AniCura Netherlands are pretty high. On top of the acquisition pace, AniCura clinics in the Netherlands are experiencing a strong organic growth in the context of a booming market.

The position

Objectives of the role of Regional Operations Manager:

• P&L responsibility for the Area up to the Gross Profit Line with the goal of delivering on the Operating Plan (full responsibility of everything that’s within his/her control: Sales, Labour, Cogs);
• Build and develop a high achieving team for the Area in every clinic including building succession plans and sharing great talent across Area/s;
• Drive Operational Excellence across the clinics;
• Work in collaboration with other Regional Operations Managers and Functional Leaders (Finance, P&O, IT, etc) to secure the success of the Area on both financial (Net Sales, Operating Labour, Gross Profit) and non-financial targets (NPS, eNPS, attraction and retention, attrition rates, etc.);
• Support the delivery of Group initiatives.

Reporting to Cluster Operations Lead and the COO. Depending on market size:

• Currently 10-15 clinics;
• Direct line to operational support;
• Dotted lines to functional support.

Key Business Partner (co-pilot) & Key Stakeholders (who is expecting delivery from this role):

• Cluster Operational Lead;
• Cluster GM;
• Other Regional Operations Managers;
• COO.

Whilst having the clinics at the heart of everything they do, the Regional Operations Manager is there to secure the financial success of the area through attracting and developing great people.

Area: Noord-Holland (including Amsterdam), Utrecht, Noord Brabant en Limburg. 4 days a week in-clinic visits. 1 day a week "admin" day.

Tasks & responsibilities

• P&L responsibility up to Gross Profit line;
• Main Operational KPIs responsibility;
• Proactively correct course in short period of time in underperforming clinics;
• Implement and achieve the Area yearly budget plans in combination with the targets set for the main Operational KPIs;
• Drive Operational Excellence across every Clinic in the Area;
• Talent Management: attract, develop, and retain the right people;
• High Levels of Customer & colleague Satisfaction.

The offer

As an employee at AniCura, you are part of a European family of passionate and dedicated colleagues. AniCura’s ambition is to be the most attractive employer within veterinary care. They dedicate significant time and resources into developing their employees, as they know that high employee satisfaction is key to reaching their goals of providing a best in class medical quality and customer service.

Candidate profile

• Commercial with experience on delivering based on operational KPIs. probably with a track record from regulated retailers;
• Experience on running multi-areas operations;
• Turnarounds a must;
• P&L Management (at least 5 years);
• People leader (experienced on building high achieving teams & developing them).
• English.
• Business degree;
• High levels of experience in similar roles without degree may be considered;
• Can be a vet with prior management experience.
• Results oriented and proactive;
• Strong Leadership;
• Data driven;
• Capacity to operate in a matrix environment;
• Able to generate high levels of engagement both at Clinic and Group level.

Interested?

You can apply to this position by using the form below.

Procedure:

• Interview with Boyden;
• Interviews with AniCura;
• Possible assessment and reference check.