Senior Manager Technical Service Support

The organisation

International innovative manufacturer of high-tech machines. The organisation is an international manufacturer and supplier of high-tech and innovative machines.

The position

The Senior Manager Technical Service Support (TSS) assures that the services organization is developed in line with the organization’s strategy and has the responsibility for the day-to-day management of the whole team. The position has 5 direct reports consisting of team managers in the Netherlands and Germany.

The Senior Manager TSS reports to the Director Services. He also works closely with internal and external stakeholders to ensure that objectives and priorities are enabled within the organizations supported and internal departments like Product Development and Product Management. The focus is on professionalizing the TSS organization and measurements are ‘cost of ownership’ and ‘customer satisfaction’. 

Job requirements

• To ensure the appropriate technical services infrastructure to deliver support to the organizations and distribution network;
• To provide overall line management, leadership and focus for the Technical Services Team and ensure staff have a supportive and enabling environment in which they can work effectively;
• To further build and professionalize the global TSS organization capability and to continuously improve customer satisfaction and cost of ownership;
• To contribute directly to project delivery in a senior technical capacity advising on most appropriate use of technical services to achieve business requirements or new product introductions;
• To develop and maintain appropriate technical/operational standards and quality assurance processes for monitoring team output and ensuring delivery of tasks to agreed standards and within deadlines and budgets;
• To work closely with senior colleagues in the Product Development and Product Management Group and sales / support organizations;
• Calamity responsible.

Environmental job requirements and working conditions:

• The position is based in The Netherlands;
• This position requires extensive travel, within the Netherlands/Germany as well as to other company destinations in the world on a regular basis.

Candidate profile

• Msc education or similar experience; 
• At least 10 years of experience in a business to business commercial environment;
• Agricultural and/or food experience is an advantage, an understanding of investment good a must;
• Experience gained in an international environment is a must;
• Experience about the Dutch way of doing business is preferred;
• Structured implementer, who brings overview and seniority in the commercial services area;
• Strong organizational and leadership skills. Skilled communicator, as well as resilient, analytical and confident;
• Team player, who builds trust and relationships with own staff and with stakeholders throughout the company, as well as externally;
• English and German language skills are obligatory.

Job conditions

Competitive remuneration package

Interested?

You can apply by using the link below.