Head of Property Management Netherlands

The organisation

International investor in Commercial Property.

The position

We are looking for a responsible, entrepreneurial Head of Property Management Netherlands to own and manage day-to-day property management activities within our growing portfolio. Your excellent local knowledge and relationships will be a major asset to our team. 

Tasks & responsibilities

• Key contact for all external Property Managers within the country – regular meetings and updates
• Agree fees in conjunction with Country Director and Head of Property Management Europe & team in relation to the PM function and how these are calculated and incentivized through PMAs, SLAs and KPIs
• In conjunction with Head of Property Management Operations & team, negotiate and agreed SLA, KPI and PMA arrangements and oversee any tender process and subsequent on and off boarding process
• Manage relationships – common link between Asset, Portfolio and Property Management as well as other stakeholders – Local expertise in a pan-European trading environment. Provide advice to Head of Property Management Europe & team, Country Directors and Regional Directors on country PM matters
• Data Quality – Leading the PM and AM teams in delivering the requirements of the Financial Operations Team and advising on location specific lease intricacies – oversight of Local Data Manager/Lease Administrator (if recruited) and/or PM data champions/managers
• Yardi Development - Promoting Yardi training and facilitation for jurisdictional teams and advising working groups on frontline requirements of centrally controlled projects
• Technical Support – Provide direction for external Property Managers and advise on local legal and compliances issues including service charge budgets, implementation & reconciliation
• Projects & Task Force Involvement – Helping to ensure scope and function of projects fits with the business requirements locally which facilitates the function and delivery of improved services
• Customer Satisfaction – Support and advice on how best PMs and AMs interact with customers and how this is reflected in feedback and survey findings
• Training & Advocacy - Be the point of contact for AMs and external PMs for all training and delivery matters
• Change Management – Provide useful and quantifiable feedback from the AM and PM teams in terms of form, function and practical implementation of proposed process and practice changes
• ESG – Lead in assisting ESG improvements and delivery across the company
• Oversee the technical cycle of our assets and manage the execution of the maintenance budgets in conjunction with the local Construction & Project Manager
• Liaison with and oversight of Insurance, Environmental and utility consultants.
• Hearts and Minds – Enhancing the perception of Property Management across the whole of the company and assist in bringing each area of operations closer together with a common goal – best in class

Candidate profile

• Your relevant property qualifications with a minimum of ten years’ experience
• Your proven track record in (last-mile) real estate sector with a specialism in Property and/or Asset Management
• Experience with Yardi Voyager and Salesforce
• Your ability to lead teams and get the very best out of those you interact with
• A high level of professionalism. You can communicate very well in English, both written and verbal.
• Your great team energy. You’re a hands-on who works confidently and independently, and you also collaborate well with others
• You are getting things done.

Interested?

If you are interested in this position please send your application (in English) to Dionne Vrisekoop by using the form below. For questions you can contact Dionne on this number +31(0)6–14485590.