Enterprise Customer Success Manager

The organisation

• A well-established scale-up in the document software management field, founded in early 2000s.
• Lean organization (80 employees) and highly profitable (100M+ yearly revenue). Therefore, sustainably scaled on profits and not VC capital.
• They have +1M users in over 150 countries, including clients like Volkswagen, SAP or Zalando.

The position

Strategic Aspect:

• Leading the creation of the ECS department.
• Setting up the Onboarding Process for enterprise clients.
• Developing the Retention+Expansion strategy for enterprise clients.
• After 6 months in the role, you will contribute to expansion plans and hiring for the ECS Team.

Day-to-day:

• Being actively involved in the Sales Process together with the Product Team: consulting role in demos, proof of concept and proof of value.

This is a hybrid position from Berlin and fluency (C2) in German is a must to be a successful applicant.

Candidate profile

• You speak fluent German and English (Spanish and/or French are a plus).
• You have experience working with Enterprise clients (5000+ employees and multiple decision makers).
• You are an all-around CSM with the following skills/experience:
  • Onboarding: you have previously been involved in the creation of onboarding processes for digital products (preferably SaaS).
  • Commercial: you are commercial-minded, and have experience in customer retention and expansion.
  • Technical: you are tech-savvy, have Strong Microsoft Office skills and experience contributing to the elaboration of proof of concept & proof of value.

The offer

• Base Salary €80,000-90,000k + 20%-30% commission.
• Total OTE = €95,000-115,000.
• 28 holiday days.
• Hybrid working: 2 days WFH/3 days in their loft office in Mitte.
• Lean team and product-led growth.

Interested?

You can apply to this position by using the link below.

The Interview Process:
*At least one of the rounds will take place in person in Berlin.

• First Interview with the General Manager of EMEA (30-45min).
• Online Assessment of Cognitive Function (online, self-paced).
• Second Interview with the Director of Customer Success (45-60min).
• Final Interview with the Head of Product (60min+).