Global E-commerce Manager Professional

The organisation

For more than 265 years, JACOBS DOUWE EGBERTS (JDE) is inspired by its belief that it’s amazing what can happen over a cup of coffee or tea. They are fuelled by their purpose of unleashing the possibilities of coffee and tea to create a better future. Today, their coffee & tea portfolio is available in more than 100 developed and emerging markets, through a portfolio of over 50 brands that collectively cover the entire category landscape led by leading household names such as L’OR, Jacobs, Senseo, Tassimo, Douwe Egberts, Old Town, Super, Pickwick and Moccona.

JDE is known for its unrelenting drive to innovate and its desire to make an impact. Ambitious, entrepreneurial, and dynamic: three words that characterize the culture of the organization. Team spirit is key: people support each other where they can, and successes are celebrated together.

Within the coffee industry, the e-commerce channel is developing rapidly. As the biggest coffee and tea company in the world, Jacobs Douwe Egberts (JDE) has anticipated this trend by developing state-of-the-art direct-to-consumer platforms. JDE is now continuing this growth journey by investing in the online strategy of the B2B division, JDE Professional.

The position

The importance of the e-commerce channel continues to grow for JDE, both directly to consumers and in the professional segment. They are currently hiring a new Global E-commerce Manager Professional, responsible for the global online sales to businesses. This is an opportunity to shape the role, the department and the international coffee market for businesses.

Tasks & responsibilities

JDE Professional is responsible for great coffee away from home in over 60 markets. After a challenging year as a result of the global pandemic, JDE Professional is gearing up for rapid growth. The Global E-commerce Manager Professional will play a key role in shaping this new phase and reports to the Global Sales Director.

The focus of this role will be on the strategy and implementation of the e-commerce revenue generation within B2B. There are pockets of capability throughout the different countries. Together with General Managers and Sales Directors in the countries, the Global E-commerce Manager Professional will be able to create consistency throughout the countries. By scaling up best practices and bringing in knowledge and capabilities to make a huge impact on the performance of JDE’s global online sales in the professional segment.

“The next exciting stage of JDE Professional’s growth journey centers on e-commerce. We want to step up our strategy and execution, leveraging the explosion in online sales and capturing the multi-million opportunity it provides.” – Sam O’Brien

Influencer skills are key, as overlap and collaboration with stakeholders across various functional departments (from DevOps to Digital Marketing) and local markets will be significant. The four key channels for online sales within the professional segment are:

• JDE-owned webshops – which are largely out of scope for this role, as they are managed by the countries themselves;
• Professional clicks and mortar – the online sales channels of wholesalers;
• Key Accounts – the seamless customer experience makes for an interesting P&L puzzle;
• Online marketplaces.

Candidate profile

This is a new role within JDE, which will evolve rapidly. The right candidate will be someone who can help shape both the role itself, the organization and, to some degree, the industry. In other words, a go-getter who won’t shy away from strategy development, revenue management, shaping partnerships and collaborations, organizational structure, building the team, senior stakeholder management and capability building. FMCG knowledge and B2B experience are preferred, but not required.

Requirements*

• Minimum of 10 years’ experience
• Proven track record of generating revenue online
• Scaling up e-commerce businesses
• Developing strategy and direction
• Change management in a complex multinational environment

* Research shows that while male candidates feel confident enough to apply when they meet about 60% of the requirements, female candidates only apply when they tick every box. So if this role has your name on it, but you’re not sure about the criteria, we still want to hear from you.

Interested?

You can apply to this position by using the link below. JDE is working with Top of Minds to fill this vacancy.