Senior Product Manager (B2C/customer loyalty)

The organisation

They started operations in 2014 with a relentless mission to revolutionise and elevate the travel experience for their customers. 

They started small, but with determination and innovation, they’ve grown into a global powerhouse, operating in over 20 countries across three regions, with a passionate team of over 120 individuals. My clients do not just embrace growth; they drive it, powered by cutting-edge technology and a customer-centric approach that sets us apart.

The position

As a Senior Product Manager for Loyatly, you’ll be at the forefront of shaping the future of travel. You will need to ensure every customer who uses our platform has an unforgettable journey from the moment they book until they return home. 

If you’re ready to make a real impact, you must collaborate with the marketing and customer service teams. You’ll architect seamless customer experiences, optimising email flows, self-serve options, customer reviews, and more. You will be the mastermind behind driving revenue growth, leveraging every post-booking interaction to increase order value and referrals. 

Candidate profile

• Track record of driving sales for large-scale e-commerce companies or marketplaces as a Product Manager
• An innate curiosity and passion for solving user problems at scale
• Strategic thinker with the ability to turn business strategy into tangible product vision and strategy
• Juggle priorities with ease and take ownership of initiatives
• Experience in a fast-paced environment where experimentation and innovation are critical
• Master communicator, able to collaborate effectively across remote teams and drive results
• Technical know-how to work seamlessly with development teams, ensuring their product is always ahead of the curve

Interested?

Please apply if you are a B2C Senior Product Manager Role that is all about managing loyalty, retention, up-selling, fast checkouts, managing customer reviews, and creating rewards programs. You can apply for this position by using the link below.